FAQ
On the 3BUTE FAQ page, you’ll find answers to frequently asked questions about our online shop, products and services. Here you can read more about orders, delivery, payment methods, sample cards, flame-retardant fabrics, stock, bespoke orders and returns.
This way, we can quickly assist you with practical information for your project or order, drawing on our many years of experience.
Order / Shipping
Shipping costs depend on the total weight and volume in combination with the specified delivery address and are calculated automatically.
Pick up is also possible!
We always send a confirmation when your order is ready to be collected.
Pick up times:
Monday to Friday
9:00 AM – 4:00 PM
Pick up address:
Storkstraat 12
2722 NN Zoetermeer
Yes, we deliver worldwide. Specific delivery charges apply and will be added at checkout.
That depends on your location. Orders processed here will be delivered within 2-3 business days in the Netherlands or Belgium. Deliveries abroad can take 3-7 business days. Delivery details will be included in your confirmation email.
Once you have created an account, we will assess whether you can order on account.
Once approved, this option will become visible at checkout.
Cancellation is possible as long as the order has not been shipped or collected.
Please contact us as soon as possible.
E-mail: info@3bute.nl
You’ll receive the invoice for your order by email immediately after placing it. In the B2B portal, you can enter an email address to have the invoice sent there as well – for example, to the accounts department.
Haven’t received your invoice? Check your spam folder.
If you have a B2B account, the invoices are available under ‘Orders’.
Product
Our textile products are fire-retardant certified according to the following standards: DIN 4102-B1 and/or M1 and/or EN 13501 and/or NFPA 701
DIN 4102-B1 is a German industry standard. Fire class B1 is a classification within the German standard. B1 indicates that the material is difficult to ignite and fire-retardant.
M1 is the fire class for the French system.
NFPA 701 is the standard for the United States.
Finally, there is also a European classification system in which the material is certified EN 13501.
The certificate will be automatically sent by email with an order.
In addition to flannel, this product is also called deco-molton, juncko or tear-off cloth.
Flannel is a woven fabric made of 100% cotton with a soft, lightly brushed texture. Read this blog post about how flannel is made
General
When you create a (free) B2B account with us:
– you can track your order –
you can view your order history
– multiple staff members can place orders using the account –
you can easily update your personal details –
better prices are available
We handle your data with care.
We comply with the General Data Protection Regulation (GDPR).